Refund Policy

1. Refund Eligibility

1.1 Refund Window

Refund requests are subject to the following conditions:

• Refund requests must be submitted within 7 days of the original purchase date.
• The purchased subscription, credits, or services must not have been materially used (for example: no or very minimal image/video generations, edits, or other billable actions).
• Refunds will be issued only to the original payment method used at the time of purchase, where technically possible.
• We may ask for additional information to verify your identity and your purchase before processing a refund.

1.2 Non-Refundable Items and Partial Refunds

The following purchases are generally non-refundable:

• Credits or services that have been partially or fully used (for example, you have already generated images/videos, used editor tools, or consumed credits).
• Purchases made more than 7 days ago.
• One-time credit packages (top-ups or add-ons), once they have been delivered to your account.

For subscription plans (e.g., monthly plans):

• Unused subscriptions (no meaningful usage within 7 days) may be eligible for a full refund within the 7-day refund window.
• For partially used subscriptions, refunds are generally not guaranteed. At our sole discretion, we may decline the refund or offer a partial refund or account credit based on factors such as remaining time in the billing period and remaining unused credits or features.

Any portion of a subscription that has already been used (including consumed credits, generations, or other billable usage) is non-refundable.

2. Refund Process

To request a refund, please contact us via email with the following details:

• Email address used for the purchase
• Order ID or transaction reference
• Description of the product (plan, credits, or service)
• Reason for the refund request

Send your request to:
Email: support@artshifted.com

We may request additional information to understand your situation and verify the purchase before making a decision.

3. Processing Time

Refund requests are typically reviewed and processed within 5–7 business days from the time we receive all required information.

You will receive a confirmation email once your refund has been approved and processed.

Depending on your bank or payment provider, it may take additional time for the funds to appear on your statement.

4. Special Circumstances

4.1 Unauthorized Charges

If you notice charges on your account that you believe are unauthorized:

• Contact us immediately at support@artshifted.com.

We will investigate the activity, which may include verifying login and usage history, securing or freezing the affected account, and assisting with reversing or refunding charges where appropriate.

You may also need to contact your bank or card issuer to protect your payment method and dispute any fraudulent transactions.

4.2 Technical Issues

If you experience technical issues that prevent you from using services or consuming credits (for example: failed generations, repeated errors, or platform unavailability):

Please contact us before requesting a refund so we can:

• Troubleshoot and attempt to resolve the problem
• Re-credit failed jobs or provide alternative solutions where appropriate

We may offer replacement credits, extensions, or other remedies, and in some cases a refund, depending on the nature and impact of the issue.

5. Contact Information

For refund requests or questions about this Refund Policy, please contact us at:

• Email: support@artshifted.com
• Contact Page: https://artshifted.com/contact

Please include as much detail as possible so we can assist you efficiently.

6. Policy Updates

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website at:

https://artshifted.com/legal/refund-policy

Your continued use of ArtShifted and your continued purchases after any changes to this Refund Policy constitute your acceptance of the updated terms.

By making a purchase on ArtShifted, you acknowledge that you have read, understood, and agreed to this Refund Policy.